Privacy Policy

We protect our customers' privacy with the best policies and technology available. Trust us to keep your information safe and secure.

Our Companywide Privacy Commitment to You

We understand how important safeguarding your personal and credit information is to you. At Acceptance Insurance, we value you as a customer and are committed to protecting your personal and credit information.

Information We Collect

We would like to take this opportunity to let you know that Acceptance Insurance does not collect personally identifiable information from anyone unless the information is provided to us voluntarily and knowingly. We may collect information, including personal and credit information, about you when you obtain an insurance quote, complete an application for one of our products, or use one of our services.  Depending on your state of residence and the nature of the transaction, the types of information we may collect could include: your name, marital status, date of birth, the names and dates of birth of other members of your household, address, telephone, social security number, driving records, vehicle information, employment, credit history, bank information, lienholder information, information about other insurance you have or have had, and/or your email address.  We do not collect personal or credit information about you unless you consent or we are otherwise permitted by law to obtain it.

The personal information we collect helps us to underwrite and provide accurate insurance premium quotes; provide insurance claim services; offer other financial and consumer products and services; and to comply with state and/or federal laws and regulations.

Our affiliated companies may share information about you with each other.  Occasionally we may also share your personal information with unaffiliated third parties for marketing or administrative services on our behalf.  These third parties agree to safeguard and keep confidential your personal information as well as the products and services we provide you.  In addition, we may provide your personal information to other third parties who have a legitimate need for the information.  These may include, for example, investigators, actuarial consultants, reinsurers, governmental agencies, courts, and law enforcement authorities. 

You are not required to register or provide information to us in order to view a large majority of our site. However, to obtain services from Acceptance Insurance or to access portions of our Website, including, but not limited to, Acceptance Insurance Newsletter or other services provided by Acceptance Insurance, you may be asked to provide personal information. We use your information to personalize your Web experience or to provide you with requested services. Acceptance Insurance will only use your information strictly in accordance with this Policy.

How We Protect Your Information

We maintain physical, electronic, and procedural safeguards to ensure your personal information is treated responsibly and to protect against theft, mishandling and loss in accordance with this Policy. We require our employees and data processors to respect the confidentiality of any personal information held by Acceptance Insurance. We restrict access within our organization to your personal information to those employees who need access to provide products or services to you.  No one, including Acceptance Insurance, can give absolute assurance that your information will be secure 100% of the time due to the nature of the internet. Acceptance Insurance will not be held responsible for events arising from unauthorized access to your personal information.

Acceptance Insurance uses appropriate commercially available anti-virus software to ensure that this Website does not contain or carry viruses. However, due to the rapidly developing nature of viruses and the Internet we strongly recommend that you employ similar anti-virus software when accessing the Acceptance Insurance Website. Acceptance Insurance makes no warranty that the Website or e-mail correspondence is free from such viruses.

Data Collection

Acceptance Insurance may use "cookie" technology on our Website. "Cookies" are small text files a Website can use to recognize repeat users, facilitate the user's access to and use of the site and to track behavior of the Web pages you visit, among other uses. Our Website may automatically collect Cookies and other information, including, but not limited to, your domain name, and Acceptance Insurance may compile aggregate data for statistical purposes to improve our content of our website or to better administer the web pages available on the Acceptance Insurance Website.

When and if Acceptance Insurance requests an email address from you, you will be given the opportunity to indicate whether or not you wish to receive future email solicitations from us. Regardless, from time to time we may send you emails for other reasons, including, but not limited to responding to your inquiries to us.

Privacy Questions 

This Website is owned and operated by Acceptance Insurance. This Privacy Policy is to provide you with assurance and explain Acceptance Insurance policy to ensure your personal information is protected and properly used. Please not that occasionally we may revise this Policy and encourage you to periodically visit this website to review the most current version or stop by your local office at any time to request a copy.  If you have questions about this Policy, please feel free to e-mail us at compliancedept@facins.com or write us at:

Acceptance Insurance
3813 Green Hills Village Drive
Nashville, TN 37215
Attn: Compliance Department